THE TRAVELLERS HUT
The Travellers Hut Booking & Advisory Services – Terms and Conditions
Summary
- References to “us”, “we” and/or “our” in these Booking & Advisory Services Terms and Conditions means Bicair Pty Ltd trading as The
Travellers Hut. - We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers)
including airlines, tour and cruise operators, car hirers and accommodation providers. We charge a service fee for providing this service. - Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
- Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider’s terms and conditions.
The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you
understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us,
outlined in the Schedule of Professional Service Fees.
Agency - We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as agent for the
Provider. - By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the
terms and conditions of the Providers.
Fees and Commissions - We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
- All fees are outlined in the Schedule of Professional Service Fees.
- We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift,
fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of
cancellation.
Liability of Agency and Limitations of Liability - We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
- Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These
guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time. - If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
- Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your
personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to
circumstances beyond our control. - Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are
not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties. - Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any
inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts,
omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our
control. - Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer
protection law.
Liability of the Provider - Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and
conditions agreed between you and the Provider. You should obtain and read the Provider’s terms and conditions before acquiring
Booking & Advisory Services from us. - The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
- As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the
performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract,
tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider
of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability
imposed by the Provider. - Booking Terms
- The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also
change at any time in accordance with the Providers terms and conditions. - When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising
from the incorrect entry of a traveller’s details. - Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and
documents have been processed. - It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
- Most airlines offer only electronic confirmation of your reservation, or ‘e-ticketing’. We cannot be held responsible if your e-ticket does
not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email
address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your eticket confirmation. - When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
- When making a booking you must advise us if you are pregnant.
Payment Terms - All pricing is reflected in Australian Dollars unless otherwise specified.
- All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
- Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency
conversion fee. Please refer to your financial institution for applicable fees. - We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider
on the date of travel. - Travel Products purchased in accordance with the ‘retail’ method, will not be bound by these terms and conditions and you are
responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant. - As the merchant we are governed by the terms and conditions of the provider of the merchant facility.
- A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior
to your purchase - All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian
dollars.
Refunds and Credits - If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
- If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that
refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please
note that most Providers normally take 60 – 90 days to process any refund. - Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card
fees or any commissions received. You may also be charged a cancellation fee by the Provider. - Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show - If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do
not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments - If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule
of Professional Service Fees. - The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the
Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by
the Provider. - Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation
charges. - We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to
you or due to our fault.
Cancellations and amendments for online low cost carrier bookings only - If your flight booking is with a Low Cost Carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only - Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure - We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond
our control. - If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will
depend on the Provider’s terms and conditions. - If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this
refund or credit. - The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force
majeure event occurs.
Low Cost Flights - If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight wil l also be
subject to the airline’s booking terms and conditions. - It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please
contact the airline directly, quoting your reference.
Additional Airline Charges - Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings - Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount
is in addition to the amount shown during the booking process under the ‘total booking cost’ amount. - There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local
taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries - We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
- If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If
any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel
Product. Any refund would be subject to the Travel Provider terms and conditions.
The Travellers Hut – Booking and Advisory Service – Terms and Conditions | Page 4 - These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have
accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties - You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the
Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these
terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as
required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire
adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking
& Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law - All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the
laws of New South Wales Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction
of the laws of New South Wales, Australia.
Definitions
“We” and “us” means Bicair Pty Ltd trading as The Travellers Hut.
“You” or “your” means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who
acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
“Booking & Advisory Services” means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes
advisory and consulting services.
“Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of
infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastr ophes, adverse
weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of
availability of raw materials or energy.
“Travel Provider” or “Provider” or “Providers” means the company or person who provides you with the Travel Product on terms and
conditions agreed with you.
“Travel Product” means the service or product provided by a Provider, for example, an airline or a hotel.
“Website” means our website http://www.travellershut.com.au
PROFESSIONAL SERVICE FEES that may be charged by The Travellers Hut.
As with many professions, The Travellers Hut operates in a service fee environment. The fees outlined below are a guide only. Please note that fees are not limited to the below. Speak with your travel advisor regarding all fees applicable to your specific travel arrangements.- These fees do not include GST or supplier-imposed fees. Initiated by Qantas, with other airlines doing the same – As of 1 July 2022 our commissions from the airlines have been reduced by at least 80 % some airlines are no longer paying us commission to sell their tickets. As a result, we have had to adjust our fees
- PROFESSIONAL SERVICE FEES that may be charged by The Travellers Hut.
- Service Fees $ 55 Domestic Airfare per person
- $ 110 Business Class Domestic Airfare per person
- $ 110 International Airfare per person
- $ 220 Business Class International Airfare per person
- $ 110 Package tour per person
- $ 110 Cruise per person
- $ 110 Other Services and Frequent Flyer bookings
- $ 110 Domestic/ International Itinerary planning per booking (credited towards reservation once booked)
Planning Fee Standard: Up to 2 hours $ 200.00 Itinerary planning fee per quote or booking- Extensive: Over 3 hours $ 500.00 Itinerary planning fee per quote or booking
Itinerary Planning fee well deducted from your booking once you deposit your booking.
*The itinerary/quote planning fee includes the consultation, research and written proposal and is based on the time taken to prepare.
The fee paid is valid for redemption for 6 months from the 1st proposal date.
Itinerary/quote planning fees are non-refundable should you not proceed with the booking. - Reservation Deposit For all bookings a payment of a deposit of $ 165 at time of booking, additional to deposits charged by the Providers. This deposit is non-refundable.
- Amendment Fees Changes to Domestic and cruise bookings will incur a fee of $ 110 per passenger per booking in addition to Provider and credit card fees.
- Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $ 110 per passenger per booking in addition to Provider and credit card fees.
- Cancellation Fees Cancellations to Domestic bookings will incur a fee of up to 10 % of the total booking cost plus $ 110 per booking.
- Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of up to 12 % of the total booking cost plus $ 110 per booking
- Courier / Visa Fees Consular fee to be advised + 75.00 courier fee when travel booked through The Travellers Hut
Consular fee to be advised + 100.00 courier fee when travel booked through The Travellers Hut Country entry processing fee $ 55.00 per person per country when travel booked through The Travellers Hut - Insurance claim assistance fee $ 55.00 per person per claim when travel booked through The
- Travellers Hut The Travellers Hut Credit Card
Fees
Visa – an additional fee of up to 1.4 % applies
Mastercard – an additional fee of up to 1.2 % applies
American Express – an additional fee of up to 1.8 % applies - Provider Credit card fees
We may need to pass your credit card to the service provider and their credit card fees maybe
different. - Debit Card Fees Visa (fee free)
- Mastercard (fee free)
- ALL FEES INCLUDE GST WHERE APPLICABLE
The Travellers Hut – Booking and Advisory Service – Terms and Conditions | Page 6
Privacy Notice
The Travellers Hut collects your personal information to enable us to respond to your
queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers(such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites,
and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Helloworld and disclosed to suppliers, Providers, our cloud infrastructure, our contractors and also to others where authorised or required by law. Some of these entities may be located overseas, including in the countries noted in our privacy policy.
By signing up for our newsletter, alerts, offers or updates, you confirm you have read and understood our privacy notice for this service and you consent to The Travellers Hut sending you marketing material, including via electronic messages relating to our and our partners’ products and services that may be of interest to you.
I consent to The Travellers Hut, sending me marketing material, including via electronic
messages, relating to their and their partners’ products and services that may be of interest to me, and The Travellers Hut.- I acknowledge that I understand and agree with the above terms and conditions.
Date : ________ Client Name : _______________________________
Client Signature : _______________________________________________________
The Travellers Hut
- We offer you an Emergency Assistance number when you travel, available 24 hours a day 7 days a week
- We will conduct an initial consultation by appointment in the office, over the phone or by email to really
understand your holiday needs and wants and create a bespoke travel experience for you - We will outline a detailed proposal including itinerary information, costing and payment schedule
- We will advise you of your Travel Insurance options based on your personal circumstances
- Where necessary we will have a follow up consultation to discuss any amendments and answer any queries
regarding proposal or Travel Insurance - With our extensive travel experience, we will research all suitable products/services to suit your itinerary by
using our expertise and knowledge to guide you when structuring your holiday - We book all your travel arrangements and manage of flights, including and dealing with schedule changes and
cancellations - We process all payments to our suppliers on your behalf
- We ensure you meet all Covid compliance, visa and passport entry and exit requirements
- We supply you with a full set of final documentation. You may choose a digital version to reduce the carbon
footprint if you prefer - You will have ongoing local support, before, during and after your trip
- We will rebook your trip or process a refund should arrangements be cancelle
Travellers Hut Selections 